Refund Policy

Refund Policy – St Apple Hurst Coffee
At St Apple Hurst Coffee, we want you to be happy with your order. If something isn’t right, we’ll do our best to make it right.

Returns & Refunds

If your order arrives damaged or incorrect, please contact us within 7 days of receiving it. We may ask you to provide a clear photo as proof of the damage so we can assess the issue and process a replacement or refund.

Customer Errors

If a mistake was made during ordering (e.g., wrong item selected or incorrect delivery details), we may still be able to help. However, in these cases, the customer will be responsible for covering the return postage or any re-shipping costs.

Conditions

• Items must be returned in their original, unused condition (unless damaged in transit).

• We do not accept returns for perishable goods (such as opened coffee) unless they are faulty or damaged.

• Refunds will be processed to the original payment method once the issue is confirmed.

How to Contact Us

To request a return, refund, or to report an issue, please email us at smartcoffee15@gmail.com with your order number and a brief explanation of the problem.